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FAQ

Here are some FAQ's to help with your SN9 shopping experience:

 

What is the best way to get in touch with Customer Service?

The best way to reach our Customer Service is by emailing us at sweetnumber9boutique@gmail.com. We do our best to answer messages asap, but please note all emails in the evening or weekend will be answered the following business day.

Sick kids, Cranky kids, dogs, and Family "catastophies" make this mama's home life C-R-A-Z-Y! Thanks for always understanding :) :) 

 

What is the VIP page?

Our Facebook VIP page is our little community of ladies. It's our Go-To place to share style tips, outfit ideas, New Arrivals, Restocks, Giveaways, and friendship. Join our VIP group at www.facebook.com/groups/SweetNumber9VIP and follow us on Instagram at www.instagram.com/sweetnumber9boutique.

 

Do you have a size chart?

Please note that not all items fit the exact same sizing but as a general rule, our sizing is:

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We try our best to provide all of these sizes, but some designers only carry Small-Large.

When XS and XL are available, we grab them quick. 

 

What is your Return Policy?

Please see the bottom link on our site for our full return policy.

Our address for returns is

SN9 Boutique

PO BOX 328

Monkton, Md 21111.

Please note: UPS does not ship to PO Boxes. Please ship returns to us via US Postal Service. 

All items returned must be full-price, unwashed, unworn, and in original condition as they were delivered. They must be postmarked within 7 days of delivery. All returns are for Store Credit. Sorry, we do not offer refunds on returns. Any items from our Jewelry or Clearance Sections are Final Sale only. 

We will notify you via email when we process your return to let you know that we have applied your store credit to your account. Store Credit will appear when you log in your account on our webpage and will be an option for payment with your next purchase. 

Store Credits automatically expire after 6 months. Sorry, No Exceptions.

 

 

How long does Shipping usually take?

We guarantee shipment within 7-10 business days. We do our best to stay well ahead of this. All items will ship via USPS and you will receive an email notification when your items ship. 

 

Where are your clothes made? 

We are VERY proud to say that 90-95% of our clothes are made right here in the USA.

 

 

When I click on the link for an item, it says "Item Not Found". What does that mean?

We offer a constantly changing inventory to keep our collections fun and fresh. If you receive an "Item not found" message, it means that the item has currently sold out. Don't worry though, we are always restocking our most popular items. Be sure to go to our VIP page on Facebook and Comment on the item that you are hoping to purchase. We will then tag you when we restock that item. 

 

 

 

 

 

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